# After paying for web3auth, we had a critical issue where we could not access our organization even though we logged in with our payment acco **URL:** \ **Category:** Embedded Wallets (Web3Auth)\ **Created:** [October 13, 2023, 6:47am UTC](https://builder.metamask.io/t/after-paying-for-web3auth-we-had-a-critical-issue-where-we-could-not-access-our-organization-even-though-we-logged-in-with-our-payment-acco/1687 "2023-10-13T06:47:42Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![dev17](https://yyz1.discourse-cdn.com/flex011/user_avatar/builder.metamask.io/dev17/32/1668_2.png) [@dev17](https://builder.metamask.io/u/dev17)\ **Post date:** [October 13, 2023, 6:47am UTC](https://builder.metamask.io/t/after-paying-for-web3auth-we-had-a-critical-issue-where-we-could-not-access-our-organization-even-though-we-logged-in-with-our-payment-acco/1687/1 "2023-10-13T06:47:42Z")
> **🏛 Content from Web3Auth Community** > > This topic was originally posted by **dev17** on 10/13/2023. > This content has been migrated from our previous community forum to preserve valuable discussions. * * * We logged in via Google Sign-in with our dev@otherworld.network account yesterday and created an organization called “Otherworld” and paid for the Growth model. However, when we logged in again today with the same account, we were prompted to create an organization as if it was the first time we logged in, and although we created a new organization, the “Otherworld” organization we set up yesterday was not visible or accessible. [![스크린샷 2023-10-13 오후 3.39.11](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/1X/7b65426269787d56a01c924b13f6ff0bc63926e4.png) 스크린샷 2023-10-13 오후 3.39.11757×218 15 KB ](https://web3auth.io/community/uploads/default/original/2X/7/719b40732c5ac4a9faffcf445ee1ec7543bc2f83.png "스크린샷 2023-10-13 오후 3.39.11") As you can see from the receipt above, we paid with an account named ‘dev@otherworld.network’. ![스크린샷 2023-10-13 오후 3.40.01](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/1X/f7f1c5ca1ed5661c4fca91e536a0cafa1cb2937d.png) ![스크린샷 2023-10-13 오후 3.41.00](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/2X/e/eda50b094a16436e77e0194a079cd8327910816f.png) However, you can only access the organization called “OtherWorldTest” that you created today. [![스크린샷 2023-10-13 오후 3.42.20](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/2X/5/5e774d61837e557335275601c9187a9735aeb9f0.png) 스크린샷 2023-10-13 오후 3.42.201660×321 23.5 KB ](https://web3auth.io/community/uploads/default/original/2X/7/7473b58806c0240b46b0d2c478e707d1b6ee9510.png "스크린샷 2023-10-13 오후 3.42.20") No payment information is left here. [![스크린샷 2023-10-13 오후 3.42.07](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/2X/1/19c6156d32743ed76351be87190416f75a2020f8.png) 스크린샷 2023-10-13 오후 3.42.071072×446 32.7 KB ](https://web3auth.io/community/uploads/default/original/2X/4/4ab2ef98870a0d5801582ec50c38539f3f5ddb49.png "스크린샷 2023-10-13 오후 3.42.07") We’re not getting access to our organization, even though we’ve paid. We need to act quickly because we need to access and set up our organization as soon as possible. If not, please let me know how I can get a refund. ---
**Author:** ![vjgee](https://avatars.discourse-cdn.com/v4/letter/v/b5e925/32.png) [@vjgee](https://builder.metamask.io/u/vjgee)\ **Post date:** [October 13, 2023, 6:50am UTC](https://builder.metamask.io/t/after-paying-for-web3auth-we-had-a-critical-issue-where-we-could-not-access-our-organization-even-though-we-logged-in-with-our-payment-acco/1687/2 "2023-10-13T06:50:28Z")
@dev17 Welcome Aboard! As discussed, this issue is being looked into on priority and we will get back with further updates. ---
**Author:** ![vjgee](https://avatars.discourse-cdn.com/v4/letter/v/b5e925/32.png) [@vjgee](https://builder.metamask.io/u/vjgee)\ **Post date:** [October 13, 2023, 7:10am UTC](https://builder.metamask.io/t/after-paying-for-web3auth-we-had-a-critical-issue-where-we-could-not-access-our-organization-even-though-we-logged-in-with-our-payment-acco/1687/3 "2023-10-13T07:10:04Z")
@dev17 Our team concluded that you are logging in incorrectly . Please use the **Continue with Google** option along with email dev@otherworld.network and you will see the correct organization. ---
**Author:** ![dev17](https://yyz1.discourse-cdn.com/flex011/user_avatar/builder.metamask.io/dev17/32/1668_2.png) [@dev17](https://builder.metamask.io/u/dev17)\ **Post date:** [October 13, 2023, 7:30am UTC](https://builder.metamask.io/t/after-paying-for-web3auth-we-had-a-critical-issue-where-we-could-not-access-our-organization-even-though-we-logged-in-with-our-payment-acco/1687/4 "2023-10-13T07:30:57Z")
I logged in using Google with that account, but it’s the same. ---
**Author:** ![vjgee](https://avatars.discourse-cdn.com/v4/letter/v/b5e925/32.png) [@vjgee](https://builder.metamask.io/u/vjgee)\ **Post date:** [October 13, 2023, 3:58pm UTC](https://builder.metamask.io/t/after-paying-for-web3auth-we-had-a-critical-issue-where-we-could-not-access-our-organization-even-though-we-logged-in-with-our-payment-acco/1687/5 "2023-10-13T15:58:34Z")
@dev17 Thanks for your continued patience. Our team updated that the issue should be fixed now. Please login using the **Continue with Google** option. ---
**Author:** ![vjgee](https://avatars.discourse-cdn.com/v4/letter/v/b5e925/32.png) [@vjgee](https://builder.metamask.io/u/vjgee)\ **Post date:** [October 25, 2023, 5:42am UTC](https://builder.metamask.io/t/after-paying-for-web3auth-we-had-a-critical-issue-where-we-could-not-access-our-organization-even-though-we-logged-in-with-our-payment-acco/1687/6 "2023-10-25T05:42:17Z")
@dev17 Can you confirm your issue has been resolved? ---
**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/2X/9/92b599d3131e78cf3d3ff01b80e54d69d266f8df.png) [@system](https://builder.metamask.io/u/system)\ **Post date:** [October 27, 2023, 5:43am UTC](https://builder.metamask.io/t/after-paying-for-web3auth-we-had-a-critical-issue-where-we-could-not-access-our-organization-even-though-we-logged-in-with-our-payment-acco/1687/7 "2023-10-27T05:43:16Z")
This topic was automatically closed 2 days after the last reply. New replies are no longer allowed. ---
**Author:** ![vjgee](https://avatars.discourse-cdn.com/v4/letter/v/b5e925/32.png) [@vjgee](https://builder.metamask.io/u/vjgee)\ **Post date:** [November 21, 2023, 4:07am UTC](https://builder.metamask.io/t/after-paying-for-web3auth-we-had-a-critical-issue-where-we-could-not-access-our-organization-even-though-we-logged-in-with-our-payment-acco/1687/8 "2023-11-21T04:07:30Z")
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**Author:** ![vjgee](https://avatars.discourse-cdn.com/v4/letter/v/b5e925/32.png) [@vjgee](https://builder.metamask.io/u/vjgee)\ **Post date:** [November 22, 2023, 2:49am UTC](https://builder.metamask.io/t/after-paying-for-web3auth-we-had-a-critical-issue-where-we-could-not-access-our-organization-even-though-we-logged-in-with-our-payment-acco/1687/9 "2023-11-22T02:49:05Z")
@pete We have reopened the issue for your yesterday as reported from your side and our team are looking into it on priority. We will get back to you at the earliest once it is resolved. Thanks for your patience. ---
**Author:** ![vjgee](https://avatars.discourse-cdn.com/v4/letter/v/b5e925/32.png) [@vjgee](https://builder.metamask.io/u/vjgee)\ **Post date:** [November 23, 2023, 7:44am UTC](https://builder.metamask.io/t/after-paying-for-web3auth-we-had-a-critical-issue-where-we-could-not-access-our-organization-even-though-we-logged-in-with-our-payment-acco/1687/10 "2023-11-23T07:44:06Z")
@dev17 @pete The issue with the dashboard has been resolved. Kindly, login and confirm.