# \[Archive\] Backup Phrase

**URL:** <https://builder.metamask.io/t/archive-backup-phrase/1957>\
**Category:** Embedded Wallets (Web3Auth)\
**Created:** [November 9, 2022, 7:12am UTC](https://builder.metamask.io/t/archive-backup-phrase/1957 "2022-11-09T07:12:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![githubdiscussions](https://avatars.discourse-cdn.com/v4/letter/g/13edae/32.png) [@githubdiscussions](https://builder.metamask.io/u/githubdiscussions)\
**Post date:** [November 9, 2022, 7:12am UTC](https://builder.metamask.io/t/archive-backup-phrase/1957/1 "2022-11-09T07:12:56Z")

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> **🏛 Archived Content from Web3Auth Community**
> 
> This topic was originally posted by **githubdiscussions** on 11/9/2022.  
> This content has been migrated from our previous community forum to preserve valuable discussions.

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One of my user is having this problem and i cannot find the work around to solve this issue

When my user tries to login using web3auth + auth0, app.openlogin.com is asking to Verify the login by giving the backup recovery phase. Now, the issue is, my user do not have the backup recovery phase. He has lost it. Is there any way to recover the account?

  
   
 Originally posted by: [KetulCodiste](https://github.com/KetulCodiste)  
   
 Check the discussion at: [https://github.com/orgs/Web3Auth/discussions/846](https://github.com/orgs/Web3Auth/discussions/846)

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**Author:** ![githubdiscussions](https://avatars.discourse-cdn.com/v4/letter/g/13edae/32.png) [@githubdiscussions](https://builder.metamask.io/u/githubdiscussions)\
**Post date:** [November 9, 2022, 8:55am UTC](https://builder.metamask.io/t/archive-backup-phrase/1957/2 "2022-11-09T08:55:20Z")

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Does he have other shares e.g. device share? Could you ask him to log in with his other device? More information would be helpful.

  
   
 Originally posted by: [BboyStatix](https://github.com/BboyStatix)

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**Author:** ![githubdiscussions](https://avatars.discourse-cdn.com/v4/letter/g/13edae/32.png) [@githubdiscussions](https://builder.metamask.io/u/githubdiscussions)\
**Post date:** [November 14, 2022, 11:30am UTC](https://builder.metamask.io/t/archive-backup-phrase/1957/3 "2022-11-14T11:30:04Z")

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User must be prompted to send the backup phrase to an email since it is impossible to skip that step during mfa registration. Can you confirm with user to check email inbox for recovery phrase.

  
   
 Originally posted by: [himanshuchawla009](https://github.com/himanshuchawla009)

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<div class="post-metadata">

**Author:** ![githubdiscussions](https://avatars.discourse-cdn.com/v4/letter/g/13edae/32.png) [@githubdiscussions](https://builder.metamask.io/u/githubdiscussions)\
**Post date:** [February 27, 2023, 1:20pm UTC](https://builder.metamask.io/t/archive-backup-phrase/1957/4 "2023-02-27T13:20:23Z")

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I have the same issue as well. Is there any method/function to let the user reset the phrase or request the backup phrase by email? The user is stuck not having access to device share and backup phrase.

  
   
 Originally posted by: [vaibonfire](https://github.com/vaibonfire)

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**Author:** ![nerio](https://avatars.discourse-cdn.com/v4/letter/n/e56c9b/32.png) [@nerio](https://builder.metamask.io/u/nerio)\
**Post date:** [May 25, 2023, 2:22pm UTC](https://builder.metamask.io/t/archive-backup-phrase/1957/5 "2023-05-25T14:22:27Z")

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Same issue here, a user has had the backup phrase email deleted automatically (it ended up in the spam folder) and has upgraded iOS so they have lost the device share as well. They can log in with their email and validate the code but they cannot access their wallet anymore. Is there anything they can do in this instance?