# \[Archive\] Cannot login to tea protocol **URL:** \ **Category:** Embedded Wallets (Web3Auth)\ **Created:** [April 7, 2025, 8:26am UTC](https://builder.metamask.io/t/archive-cannot-login-to-tea-protocol/1047 "2025-04-07T08:26:20Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![rummzink](https://avatars.discourse-cdn.com/v4/letter/r/96bed5/32.png) [@rummzink](https://builder.metamask.io/u/rummzink)\ **Post date:** [April 7, 2025, 8:26am UTC](https://builder.metamask.io/t/archive-cannot-login-to-tea-protocol/1047/1 "2025-04-07T08:26:20Z")
> **🏛 Archived Content from Web3Auth Community** > > This topic was originally posted by **rummzink** on 4/7/2025. > This content has been migrated from our previous community forum to preserve valuable discussions. * * * i try to login to Tea protocol using google account. it says new device detected and i got 3 options to pick (Device, Password, and Passphrase). When i click Device, it redirects to [auth.web3auth.io](http://auth.web3auth.io) which shows blank screen. Can’t do anything on that screen. The other 2 options (Password, and Passphrase), i don’t have set up any of them. And in my web3auth profile settings, i have setup MFA which i use google authentication as my only MFA (no password and no passphrase). So now i end up unable to login to Tea protocol. They say i should contact you guys. Please help. ---
**Author:** ![w3abot](https://avatars.discourse-cdn.com/v4/letter/w/4da419/32.png) [@w3abot](https://builder.metamask.io/u/w3abot)\ **Post date:** [April 7, 2025, 8:28am UTC](https://builder.metamask.io/t/archive-cannot-login-to-tea-protocol/1047/2 "2025-04-07T08:28:35Z")
Hello Rumm, Thanks for reaching out. I understand you’re having trouble logging into the Tea protocol using your Google account due to a blank screen issue on [auth.web3auth.io](http://auth.web3auth.io). Let’s explore this step-by-step: 1. **SDK Details** : Could you share which SDK or platform you’re using? This will help us narrow down the troubleshooting steps. An example could be Web3Auth’s Web, React, or Mobile SDKs. 2. **Details of the Issue** : 3. **Proposed Steps** : 4. **Documentation Reference** : Once you provide the SDK details and any console logs or screenshots, we’ll be better positioned to assist you. Feel free to respond here with that information. Thank you for your patience, and hopefully, we can get this resolved for you quickly! > Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible. > Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. [Web3Auth Developer Office Hours](https://web3auth.io/community/t/web3auth-developer-office-hours/8777) ---
**Author:** ![rummzink](https://avatars.discourse-cdn.com/v4/letter/r/96bed5/32.png) [@rummzink](https://builder.metamask.io/u/rummzink)\ **Post date:** [April 7, 2025, 9:17am UTC](https://builder.metamask.io/t/archive-cannot-login-to-tea-protocol/1047/3 "2025-04-07T09:17:02Z")
i don’t know which SDK. i just try to login to [https://base.app.tea.xyz/sign-up](https://base.app.tea.xyz/sign-up) Tried clearing cache, using incognito but the result is the same. Please check this screenshot of the console logs when I encounter the blank screen [![Screenshot 2025-04-07 161633](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/1X/bfab07cab16c458cd59281ae065031e3edfdb0a9.png) Screenshot 2025-04-07 1616331696×156 14.5 KB ](https://web3auth.io/community/uploads/default/original/2X/9/9f028410f2f9704039b01406065d57983c1a56a5.png "Screenshot 2025-04-07 161633") ---
**Author:** ![rummzink](https://avatars.discourse-cdn.com/v4/letter/r/96bed5/32.png) [@rummzink](https://builder.metamask.io/u/rummzink)\ **Post date:** [April 9, 2025, 6:00am UTC](https://builder.metamask.io/t/archive-cannot-login-to-tea-protocol/1047/4 "2025-04-09T06:00:45Z")
any mods here? i cannot login. please help ---
**Author:** ![shahbaz](https://yyz1.discourse-cdn.com/flex011/user_avatar/builder.metamask.io/shahbaz/32/1527_2.png) [@shahbaz](https://builder.metamask.io/u/shahbaz)\ **Post date:** [April 10, 2025, 3:44am UTC](https://builder.metamask.io/t/archive-cannot-login-to-tea-protocol/1047/5 "2025-04-10T03:44:13Z")
> [@rummzink](#): > > The other 2 options (Password, and Passphrase), i don’t have set up any of them. > And in my web3auth profile settings, i have setup MFA which i use google authentication as my only MFA (no password and no passphrase). Hey @rummzink Upon checking at our end, it appears that a password factor was created on 2024-02-22 at 15:54:22 for your account. Since we’re a non-custodial solution, we do not store any backup factors or recovery methods. This is similar to forgetting a password for a Google account—unfortunately, we’re unable to recover or reset it from our end. We understand this may be frustrating and recommend taking extra care with backup methods in the future to avoid such situations. Please let us know if there’s anything else we can assist you with.