# \[Archive\] I have requested to downgrade my billing from Scale Plan to Growth Plan, no one helps us

**URL:** <https://builder.metamask.io/t/archive-i-have-requested-to-downgrade-my-billing-from-scale-plan-to-growth-plan-no-one-helps-us/1335>\
**Category:** Embedded Wallets (Web3Auth)\
**Created:** [April 25, 2024, 6:32am UTC](https://builder.metamask.io/t/archive-i-have-requested-to-downgrade-my-billing-from-scale-plan-to-growth-plan-no-one-helps-us/1335 "2024-04-25T06:32:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![prod-onboard](https://avatars.discourse-cdn.com/v4/letter/p/b5ac83/32.png) [@prod-onboard](https://builder.metamask.io/u/prod-onboard)\
**Post date:** [April 25, 2024, 6:32am UTC](https://builder.metamask.io/t/archive-i-have-requested-to-downgrade-my-billing-from-scale-plan-to-growth-plan-no-one-helps-us/1335/1 "2024-04-25T06:32:16Z")

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> **🏛 Archived Content from Web3Auth Community**
> 
> This topic was originally posted by **prod-onboard** on 4/25/2024.  
> This content has been migrated from our previous community forum to preserve valuable discussions.

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but you guys still not help or respond anything at all!!! Please check the request from [prod-onboard@nft5.io](mailto:prod-onboard@nft5.io) and help me to adjust the billing before the next month billing.

Im very disappointed.

[![Screenshot 2024-04-25 132944](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/1X/64eb15111512d126d40f2ef426f0153a991c646b.png)
Screenshot 2024-04-25 1329441525×888 40.7 KB
](https://web3auth.io/community/uploads/default/original/2X/e/ebebe88917b22a05db83ae36df55276116878272.png "Screenshot 2024-04-25 132944")
  

[![Screenshot 2024-04-25 133021](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/1X/2c99b8edc57da7c18633f7f8c8086603da74bdf1.png)
Screenshot 2024-04-25 1330212134×884 41.7 KB
](https://web3auth.io/community/uploads/default/original/2X/0/0dd74a01b60605ea4bf4f38da376406f811ca19e.png "Screenshot 2024-04-25 133021")

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**Author:** ![TomTom](https://avatars.discourse-cdn.com/v4/letter/t/a9a28c/32.png) [@TomTom](https://builder.metamask.io/u/TomTom)\
**Post date:** [April 25, 2024, 3:25pm UTC](https://builder.metamask.io/t/archive-i-have-requested-to-downgrade-my-billing-from-scale-plan-to-growth-plan-no-one-helps-us/1335/2 "2024-04-25T15:25:33Z")

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hi @prod-onboard

Let me try to fix this issue as fast as possible. I will be back with an answer and a solution soon.

Sorry for the inconvenience.

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**Author:** ![TomTom](https://avatars.discourse-cdn.com/v4/letter/t/a9a28c/32.png) [@TomTom](https://builder.metamask.io/u/TomTom)\
**Post date:** [May 2, 2024, 8:17pm UTC](https://builder.metamask.io/t/archive-i-have-requested-to-downgrade-my-billing-from-scale-plan-to-growth-plan-no-one-helps-us/1335/3 "2024-05-02T20:17:12Z")

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hi @prod-onboard

I hope you are doing well. Can you confirm whether this issue has been solved or not?

Thanks a lot

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**Author:** ![vjgee](https://avatars.discourse-cdn.com/v4/letter/v/b5e925/32.png) [@vjgee](https://builder.metamask.io/u/vjgee)\
**Post date:** [June 10, 2024, 5:41am UTC](https://builder.metamask.io/t/archive-i-have-requested-to-downgrade-my-billing-from-scale-plan-to-growth-plan-no-one-helps-us/1335/4 "2024-06-10T05:41:44Z")

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@prod-onboard Are you facing any further issues?