[Archive] Web3auth When logging in to an email, issues that display dangerous mail and are treated as spam

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This topic was originally posted by tech1 on 5/25/2023.
This content has been migrated from our previous community forum to preserve valuable discussions.


Web3auth When logging in to an email, issues that display dangerous mail and are treated as spam

When logging in to the web3auth e-mail, a security code was sent to the e-mail without any problems before, but when attempting to subscribe to the e-mail, it is classified as phishing e-mail as follows

Why is this phenomenon happening?

Email contents:
Could be dangerous mail

Similar to the mail used to steal personal information. Do not click on the link, download the attachment, or include personal information in your reply.

This issue can be confusing to users, so you need to check why it is classified as spam.

KakaoTalk_20230525_171549485
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Please provide the following details too when asking for help in this category:

  • SDK Version:
  • Screenshots of error:
  • Related to Custom Authentication? Please provide the following info too: (Optional)
    • Verifier Name:
    • JWKS Endpoint:
    • Sample idToken(JWT)

Please provide the Web3Auth initialization and login code snippet below:

@tech1 Have you whitelabeled the email flow?

Hey @vjgee
Got a similar issue lately
Wasn’t there earlier and no subsequent updates in the middle to the dapp

Could your team look into it?
Thanks!

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Ok, our team will check and get back with an update.

Hey @vjgee ! Did you have a chance to check this? Unfortunately we have the same problem which is block for us(

Same issue here as well.

I am also facing this issue.

Our team have made some changes and I was able to check the email is no longer landing up in the Spam folder. Can you check and confirm?