Can't access to my account

Hello.

I’m trying to login into my account https://developer.metamask.io/login i put my email, then i get the otp, i put the otp on the website and it dosnt login, it take me back here https://developer.metamask.io/login and dosent go to my account.

Can someone help me with this?

Bests,

This is what we see in the console:

Login via email OTP to https://developer.metamask.io/login fails after entering valid OTP. Console shows: checkSession failed: no idToken. All Systems Operational on status page. Third-party cookies enabled. Tested in incognito.

Hi @Bitcoin_RD I was able to login choosing an email, could you try again please. What browser are you using could you try chrome please. Let us know how it goes

Hello Shana, I tried with chrome and Firefox and doesn’t work. And I already have an account with that email and a working project.

Thanks for more details I’m checking internally

Please note the team is working on the fix, try again later let us know if you are still having an issue

I had a similar issue when I used Infura, around the time the Infura dashboard was being integrated/rebranded under MetaMask Developer. A hard reload fixed it for me which is Cmd + Shift + R on macOS. Maybe this helps?

I think the problem is somthing else, becuase we tried with an incognito tab and didnt work.

Let me know when we can try again.

Thanks.

I’ll check with the team again soon - will keep you posted from our side too.

Hello Shana. Any updates?

*Troubleshooting steps for MetaMask Developer login:

• Double-check the OTP (case-sensitive? expired after 5-10 mins?)
• Try incognito/private mode or a different browser
• Clear cache/cookies for developer.metamask.io
• Disable VPN/ad blockers temporarily
• Ensure you’re using the exact email tied to the account

If it still fails, the site may have a temporary glitch—try again in 30 mins or contact MetaMask support via their official channels (Discord/Help Center).

Let me know what happens after trying these!*

Hello.

Thanks for the reply.

This fixed it: Clear cache/cookies for developer.metamask.io