# Legacy Torus Wallet user

**URL:** <https://builder.metamask.io/t/legacy-torus-wallet-user/3483>\
**Category:** Embedded Wallets (Web3Auth)\
**Tags:** embedded-wallet\
**Created:** [August 22, 2026, 7:16pm UTC](https://builder.metamask.io/t/legacy-torus-wallet-user/3483 "2026-08-22T19:16:41Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Andrew\_C](https://yyz1.discourse-cdn.com/flex011/user_avatar/builder.metamask.io/andrew_c/32/3843_2.png) [@Andrew\_C](https://builder.metamask.io/u/Andrew_C)\
**Post date:** [August 22, 2026, 7:16pm UTC](https://builder.metamask.io/t/legacy-torus-wallet-user/3483/1 "2026-08-22T19:16:41Z")

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Legacy Torus Wallet user. My wallet was originally accessed through passwordless email login, not Google OAuth. After the Torus → [wallet.web3auth.io](http://wallet.web3auth.io) migration, passwordless login with the same email now resolves to a different wallet. I need access to my legacy Torus address: `0xc885eE10E80F4F33DFDe93792b09AadCd646261c`. I never had a seed phrase. Please help determine the legacy verifier/account path for this address.

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**Author:** ![shana](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@shana](https://builder.metamask.io/u/shana)\
**Post date:** [August 24, 2026, 5:01pm UTC](https://builder.metamask.io/t/legacy-torus-wallet-user/3483/2 "2026-08-24T17:01:14Z")

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Hi did you talk to Torus wallet support?

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**Author:** ![Andrew\_C](https://yyz1.discourse-cdn.com/flex011/user_avatar/builder.metamask.io/andrew_c/32/3843_2.png) [@Andrew\_C](https://builder.metamask.io/u/Andrew_C)\
**Post date:** [August 24, 2026, 10:25pm UTC](https://builder.metamask.io/t/legacy-torus-wallet-user/3483/3 "2026-08-24T22:25:06Z")

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nope.

Not sure how to get in touch with them.

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**Author:** ![shana](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@shana](https://builder.metamask.io/u/shana)\
**Post date:** [August 25, 2026, 6:32am UTC](https://builder.metamask.io/t/legacy-torus-wallet-user/3483/4 "2026-08-25T06:32:50Z")

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Pkease start here: [https://tor.us/](https://tor.us/)

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**Author:** ![Andrew\_C](https://yyz1.discourse-cdn.com/flex011/user_avatar/builder.metamask.io/andrew_c/32/3843_2.png) [@Andrew\_C](https://builder.metamask.io/u/Andrew_C)\
**Post date:** [August 26, 2026, 11:19pm UTC](https://builder.metamask.io/t/legacy-torus-wallet-user/3483/5 "2026-08-26T23:19:46Z")

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I went there followed the links, downloaded, messenger opened, messenger, blah, blah, blah, blah blah still nothing was working. I couldn’t get in touch with their support and I’m still stuck with the same problem.

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**Author:** ![shana](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@shana](https://builder.metamask.io/u/shana)\
**Post date:** [August 27, 2026, 3:00pm UTC](https://builder.metamask.io/t/legacy-torus-wallet-user/3483/6 "2026-08-27T15:00:10Z")

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Sorry to hear that so just to make sure you contacted them via the website I shared. There are telegram and email did you try both?

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<div class="post-metadata">

**Author:** ![Andrew\_C](https://yyz1.discourse-cdn.com/flex011/user_avatar/builder.metamask.io/andrew_c/32/3843_2.png) [@Andrew\_C](https://builder.metamask.io/u/Andrew_C)\
**Post date:** [August 27, 2026, 6:23pm UTC](https://builder.metamask.io/t/legacy-torus-wallet-user/3483/7 "2026-08-27T18:23:20Z")

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i’ll try email and i’ll let you know

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<div class="post-metadata">

**Author:** ![Andrew\_C](https://yyz1.discourse-cdn.com/flex011/user_avatar/builder.metamask.io/andrew_c/32/3843_2.png) [@Andrew\_C](https://builder.metamask.io/u/Andrew_C)\
**Post date:** [September 3, 2026, 10:25pm UTC](https://builder.metamask.io/t/legacy-torus-wallet-user/3483/8 "2026-09-03T22:25:02Z")

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i tried contacting them but nobody replied. getting frustrated

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**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/2X/9/92b599d3131e78cf3d3ff01b80e54d69d266f8df.png) [@system](https://builder.metamask.io/u/system)\
**Post date:** [September 3, 2026, 10:25pm UTC](https://builder.metamask.io/t/legacy-torus-wallet-user/3483/9 "2026-09-03T22:25:32Z")

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Sorry you haven’t gotten a reply yet — that’s frustrating.

This hub is focused on the MetaMask Embedded Wallets (Web3Auth) SDK, which is developer tooling for apps that embed wallets. Legacy Torus Wallet end-user account access, recovery, or login issues aren’t something we can look up or troubleshoot here, and we don’t have access to individual accounts.

Your best next step is to raise this through MetaMask’s user/account support channels rather than this developer hub. When you do, include only non-sensitive details: the login method you used (Google, email, etc.), roughly when the account was created, and the exact error text or a screenshot.

Important: never share your seed phrase, private key, or password with anyone — including anyone claiming to be support. No legitimate support agent will ever ask for them.