# Request for Refund: Duplicate Growth Plan Charge

**URL:** <https://builder.metamask.io/t/request-for-refund-duplicate-growth-plan-charge/3351>\
**Category:** Embedded Wallets (Web3Auth)\
**Created:** [July 6, 2026, 2:25am UTC](https://builder.metamask.io/t/request-for-refund-duplicate-growth-plan-charge/3351 "2026-07-06T02:25:36Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Giwook](https://yyz1.discourse-cdn.com/flex011/user_avatar/builder.metamask.io/giwook/32/1901_2.png) [@Giwook](https://builder.metamask.io/u/Giwook)\
**Post date:** [July 6, 2026, 2:25am UTC](https://builder.metamask.io/t/request-for-refund-duplicate-growth-plan-charge/3351/1 "2026-07-06T02:25:36Z")

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Hello Web3Auth Support Team,  
I was charged twice for the Web3Auth Growth Plan, even though I only intended to have one active Growth Plan subscription.  
Could you please review the duplicate charge and help me process a refund for the extra payment?

Here are the details:

Account email: [giwook@1six.tech](mailto:giwook@1six.tech)  
Plan: Growth Plan  
Issue: Duplicate billing / charged twice  
Billing date: July 1  
Amount charged: USD 69 (charged twice)

Please let me know if you need any additional information from my side.  
Thank you.

 ![telegram-cloud-photo-size-5-6208515728093155512-y](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/2X/7/78e25add05a917f1bee1b159ba8e602424898f3e.jpeg)

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**Author:** ![system](https://canada1.discourse-cdn.com/flex011/uploads/metamaskbuilderhub/original/1X/082cfc3a14103b01cfa5ef7d85f1121a23fa3e81.png) [@system](https://builder.metamask.io/u/system)\
**Post date:** [July 6, 2026, 2:26am UTC](https://builder.metamask.io/t/request-for-refund-duplicate-growth-plan-charge/3351/2 "2026-07-06T02:26:46Z")

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Hi Giwook — I’m on the MetaMask & Web3Auth team. Thanks for the details and screenshot — I can help escalate this to our billing team. I cannot issue refunds directly here, but I can open an internal billing ticket for the duplicate Growth Plan charge.

What I need to proceed (you’ve already provided some):

- Confirm you want me to escalate and that I may share the attached screenshot + account email (giwook@1six.tech) with billing.
- If available, please attach the payment receipt or charge/transaction ID and last 4 digits of the card or payment method (optional but speeds up verification).

If you prefer to contact billing directly, you can email [support@web3auth.io](mailto:support@web3auth.io) or use the contact form at [404](https://web3auth.io/contact) — they typically respond within 1–3 business days. Tell me how you’d like to proceed and I’ll act accordingly.

> Note: This response was generated by an AI bot and may require further verification. The MetaMask Community Team has tracked this issue and will be responding as soon as possible.

> Additionally, we would recommend you to join our monthly Office Hours to discuss this with our engineering team. [MetaMask Developer Office Hours](https://builder.metamask.io/t/metamask-developer-office-hours/2544/1)

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<div class="post-metadata">

**Author:** ![Giwook](https://yyz1.discourse-cdn.com/flex011/user_avatar/builder.metamask.io/giwook/32/1901_2.png) [@Giwook](https://builder.metamask.io/u/Giwook)\
**Post date:** [July 16, 2026, 3:50am UTC](https://builder.metamask.io/t/request-for-refund-duplicate-growth-plan-charge/3351/3 "2026-07-16T03:50:06Z")

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can anyone check on this? even support email don’t reply

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**Author:** ![shana](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@shana](https://builder.metamask.io/u/shana)\
**Post date:** [July 16, 2026, 8:36am UTC](https://builder.metamask.io/t/request-for-refund-duplicate-growth-plan-charge/3351/4 "2026-07-16T08:36:38Z")

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Hi @Giwook thanks for letting us know - let us get back to you asap.

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**Author:** ![shana](https://avatars.discourse-cdn.com/v4/letter/s/3bc359/32.png) [@shana](https://builder.metamask.io/u/shana)\
**Post date:** [July 16, 2026, 1:11pm UTC](https://builder.metamask.io/t/request-for-refund-duplicate-growth-plan-charge/3351/5 "2026-07-16T13:11:01Z")

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Hi @Giwook

The team is not seeing any duplicate charge, could you please double check and maybe attach a card statements that shows the duplicate instead of the iPhone notifications? Thanks