This topic was originally posted by rummzink on 4/7/2025.
This content has been migrated from our previous community forum to preserve valuable discussions.
i try to login to Tea protocol using google account. it says new device detected and i got 3 options to pick (Device, Password, and Passphrase).
When i click Device, it redirects to auth.web3auth.io which shows blank screen. Can’t do anything on that screen.
The other 2 options (Password, and Passphrase), i don’t have set up any of them.
And in my web3auth profile settings, i have setup MFA which i use google authentication as my only MFA (no password and no passphrase).
So now i end up unable to login to Tea protocol. They say i should contact you guys. Please help.
Thanks for reaching out. I understand you’re having trouble logging into the Tea protocol using your Google account due to a blank screen issue on auth.web3auth.io. Let’s explore this step-by-step:
SDK Details: Could you share which SDK or platform you’re using? This will help us narrow down the troubleshooting steps. An example could be Web3Auth’s Web, React, or Mobile SDKs.
Details of the Issue:
You’ve noted that you’re redirected to auth.web3auth.io and face a blank screen when choosing the “Device” option.
It seems the issue might be linked to the MFA settings you configured only with Google authentication.
Proposed Steps:
Please try clearing your browser cache or attempt to log in using an incognito window to see if there’s any change.
If possible, provide any console logs or screenshots when you encounter the blank screen. This can provide further context for our support team.
Once you provide the SDK details and any console logs or screenshots, we’ll be better positioned to assist you. Feel free to respond here with that information.
Thank you for your patience, and hopefully, we can get this resolved for you quickly!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
Additionally, we would recommend you to join our biweekly Office Hours to get this resolved even faster. Web3Auth Developer Office Hours
i don’t know which SDK. i just try to login to https://base.app.tea.xyz/sign-up
Tried clearing cache, using incognito but the result is the same.
Please check this screenshot of the console logs when I encounter the blank screen
Upon checking at our end, it appears that a password factor was created on 2024-02-22 at 15:54:22 for your account. Since we’re a non-custodial solution, we do not store any backup factors or recovery methods.
This is similar to forgetting a password for a Google account—unfortunately, we’re unable to recover or reset it from our end. We understand this may be frustrating and recommend taking extra care with backup methods in the future to avoid such situations.
Please let us know if there’s anything else we can assist you with.
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