[Archive] Login web3auth issue on mobile

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This topic was originally posted by waqasqsol84 on 11/18/2024.
This content has been migrated from our previous community forum to preserve valuable discussions.


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When logging in via WebAuth and adding the OTP, after a lot of loading, an error is being generated

Hi Waqas! Thank you for reaching out with your issue regarding the PnP Flutter SDK.

Here’s a summary of the details you’ve provided for our support team:

  • SDK Details: PnP Flutter SDK
  • SDK Version Number: [Not provided]
  • Platform: Mobile
  • Issue: Login issue when using WebAuth and OTP
  • Additional Information: Screenshot provided

To assist you better, it would be helpful to get a look at your Web3Auth initialization and login code snippets, as well as any relevant console errors from the browser (if applicable). Also, if you’re using custom authentication, please share:

  • Verifier Name
  • Method of Login
  • JWKS Endpoint
  • Sample idToken (JWT)

Once we have these details, the support team will be able to provide more targeted assistance. Looking forward to your response! :blush:

Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.

Hey @waqasqsol84 can you please share the following details?

  1. Web3Auth Network you are using
  2. Which Flutter SDk version you are using?

@Ayush Web3auth flutter mobile:
web3auth email_passwordless with otp
Plugin Version**: web3auth_flutter: ^5.0.3
Flutter SDK**: ">=3.0.0 <4.0.0"

Hey @waqasqsol84 as discussed in the Office hours, this was the outcome, if you help us provide more logs, and screen recording if possible since we were not able to reproduce the issue on the Office hours.

Meanwhile, I’ll check with the possibility of internet connection not being good, which is not likely the case.