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This topic was originally posted by ahmadimrana4646 on 2/5/2025.
This content has been migrated from our previous community forum to preserve valuable discussions.
Please i need help resetting my account to enable me access it on my new one, i can’t login cause i lost my device, unfortunately i couldn’t save my recovery phrase nor remember my recovery password.
Hi Imrana,
I’m really sorry to hear about the trouble you’re facing with logging into your account. Since you mentioned that you’ve lost your recovery phrase and password, I recommend the following steps:
Account Recovery: If there’s an option to recover your account through email or any other backup method you might have set up, please try accessing that.
Contact Support: Reach out to the official support for your specific wallet or service provider where you set up your Web3Auth account. They might have additional recovery options specific to their platform.
Security Concerns: Be cautious of phishing attempts and ensure you’re reaching a legitimate support channel when seeking help.
Unfortunately, without the recovery phrase or password, Web3Auth has limited options due to its emphasis on decentralization and security. If you had any alternate recovery setups, such as an authorized email or device, those could help as well.
If you can provide any additional context or specific integrations, please feel free to share. Take care!
Note: This response was generated by an AI bot and may require further verification. The Web3Auth support team has tracked this issue and will be responding as soon as possible.
How can i recover my web3auth account then using my email (option 1)?, any guidance on that?
Hey,
Can you please check your DM?
