Switch plan from Scale to Growth - Is Custom JWT supported? Any pre technical change requested?

Embedded Wallets (Web3Auth)
1

  • Describe your issue or question:
    -     Is Custom JWT supported in Growth plan?

    • I will lose the prev setup when changing plan?
    • All pervious created wallets remain connected?
    • Any pre technical change requested?

    • Which platform or framework are you using (e.g., React, Vue, Android, iOS, Unity, Node, etc.)?
      Flutter

    • Which Web3Auth/ Embedded Wallet SDK (SDK Name and version) are you using?
      SDK 2.7.2

    • What is not working as expected?

  • Code snippets: Include the portion of your code that is causing problems.

  • Exact error and logs: .

  • Package details: Note versions for Web3Auth/MetaMask Embedded Wallets and any related packages.

2

Short answer — based on the docs: Growth does NOT support Custom JWT (that’s Scale+ only). Changing plans won’t delete your app or users’ wallets (keys are non‑custodial and remain valid), but any auth method unavailable on Growth (e.g., Custom JWT) will stop working. Action items: if you currently use Custom JWT, implement a supported auth provider (Google/Apple/email/social) and test it in your Flutter app (SDK 2.7.2) before switching plans. If you want to keep JWT, stay on or upgrade to Scale and contact Sales/support for plan changes. Need a quick checklist or migration snippet for Flutter? I can share one.

Note: This response was generated by an AI bot and may require further verification. The MetaMask Community Team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our monthly Office Hours to discuss this with our engineering team. MetaMask Developer Office Hours

3

Hi @Fadi_Alzeghan, Yes, Custom JWT authentication is supported in the Growth Plan, and if you change your plan, it does not affect your users or app.

Please let me know if you have further questions.