Users not receiving OTP code for email verfication on web3auth

Embedded Wallets (Web3Auth)
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1

When users try to log into my app Focus Pet. they don’t get the email for their verification code.
app.focus-pet.xyz

2

Hi have you tested do you receive any error messages? Could you share more details please

3

Could you please reference this issue: Can't log in after entering OTP and if it’s related. Thank you

4

I’m having the same issue, code never gets sent to my inbox. Our users are also complaining that they’re not receiving OTP codes either.

From my testing:

Gmail inbox (@gmail.com) - No code arrives

Custom domain - Code arrives

I have tried with 2 different custom domains, e.g. user@example.link and user@example.ai

Both of those email accounts received the OTP, whereas the gmail inbox never receives the code.

5

Adding to my post above, I can see a request is made to:

https://api.web3auth.io/passwordless-service/api/v3/auth/passwordless/start

For the OTP that successfully arrives at my custom domain, the response was:

{
“data”: {“trackingId”: “nd9t52v31f”}
“message”: “Initiated successfully”
“success”: true
}

For the gmail version, where the OTP did not get delivered, the response was:

{
“success”: true,
“message”: “Initiated successfully”,
“data”: {“trackingId”: “26i1fyw8wik”}
}

7

We are fassing the same problem. Any updates on this?

8

ยังไม่ได้รับข้อความOTP

9

@schmoopy @Bitcoin_RD @ATITHEP_KAEWSOMSRI Please create a new post and provide all the details. We need to study them case by case as they might be due to different reasons.

@Oshioke_Salaki any updates from you?