Hello. Our website stopped receiving web3auth service since friday. This means our customers cannot login. It appears to be a pending nvoice payments. But we use the free service, and we have not received any email regarding payment in the last 2 years.
There is no support channel to reach web3auth. This is the only option that the dashboard shows for contact, besides scheduling a sales presentation.
We are with urgent need of solution
Hi @Jorge_Solis , let’s move this conversation to https://builder.metamask.io/c/embedded-wallets/5 as this post is in the wrong category. in the meantime, check your usage and find out if has not exceeded free tier limits. Also, what can you see on your billing dashboard?
Hello, I clicked the link, but sent me to several topics and conversations not related to this issue. It is our understanding We have not exceeded the tier limits. Also, it seems you guys erased our account. This is why I had to create a new one in order to be able to contact you. Our original account was creates also with the email info@fortunegoat.com
Please send me to this email a response and a solution to this issue. Our customers are unable to access their acounts since friday. Also you can contact me through whatsapp from Mexico
+529981475050
Sincerely,
Jorge
Hi @Jorge_Solis Kay means that he has moved your post from category “MetaMask Ambassadors” to “Embedded Wallets” so there is no action for you on this.
About your account info@fortunegoat.com, so you mean you cannot login to web3auth dashboard with this email anymore? When did it happen? What did you see on the page when you tried to login?
Hi, @Jorge_Solis, let me find out about your email with the team.
