Hello. Our website stopped receiving web3auth service since friday. This means our customers cannot login. It appears to be a pending nvoice payments. But we use the free service, and we have not received any email regarding payment in the last 2 years.
There is no support channel to reach web3auth. This is the only option that the dashboard shows for contact, besides scheduling a sales presentation.
We are with urgent need of solution
Hi @Jorge_Solis , let’s move this conversation to https://builder.metamask.io/c/embedded-wallets/5 as this post is in the wrong category. in the meantime, check your usage and find out if has not exceeded free tier limits. Also, what can you see on your billing dashboard?
Hello, I clicked the link, but sent me to several topics and conversations not related to this issue. It is our understanding We have not exceeded the tier limits. Also, it seems you guys erased our account. This is why I had to create a new one in order to be able to contact you. Our original account was creates also with the email info@fortunegoat.com
Please send me to this email a response and a solution to this issue. Our customers are unable to access their acounts since friday. Also you can contact me through whatsapp from Mexico
+529981475050
Sincerely,
Jorge
Hi @Jorge_Solis Kay means that he has moved your post from category “MetaMask Ambassadors” to “Embedded Wallets” so there is no action for you on this.
About your account info@fortunegoat.com, so you mean you cannot login to web3auth dashboard with this email anymore? When did it happen? What did you see on the page when you tried to login?
Hello,
Thanks for contactong us. Customers weren’t sble to login their accounts with us since friday. We tried to login to our web3 account with our registered email with you guys: ingo@fortunegoat.com and it sent us to create a brand new account.
We signed up using info@fortunegoat.com since 2023. And we have not received any warning mail or message regarding this issue. In fact, since 2023, we have just recrived about 20 mails. Most of them login codes
Hi, @Jorge_Solis, let me find out about your email with the team.
Hey @Jorge_Solis
Can you open your Web3Auth Dashboard and tell us what exactly it shows you? All the pending invoices will be shown over there for previous months. You can also make the payment for them there itself.
