Anyone experience missing data?

Feature Requests
1

Hi folks,

I’m seeing a gap in data from 21 to 28 April 2026 on a site using Infura RPC. There’s an incident logged on 28 April (Infura Status - Developer dashboard outage) and I’d like to confirm whether it explains the missing window, or whether I should be looking at something on my end.

If this isn’t the right channel, please point me in the right direction. Thanks.

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2

Hi — I’m from the MetaMask & Web3Auth team. This looks like an outage/data-gap issue (not a new feature), and I checked our knowledge sources but found no internal docs about this Infura incident.

Short answer: the Infura incident on 28 Apr could explain gaps around that date, but a gap starting 21 Apr suggests you should verify both your integration and Infura’s incident/post‑mortem. To help quickly, please provide:

  • SDK details you already gave (MetaMask Connect) plus SDK version and platform (Web / iOS / Android).
  • RPC endpoint you’re using (Infura project ID or URL).
  • Example RPC calls that show missing data (code snippets) and the exact block/time window.
  • Any console/network logs or screenshots showing errors/timeouts.

Immediate checks you can run now:

  • Query the same blocks/txs against an alternate RPC (e.g., Alchemy or Etherscan API) to confirm whether data is absent network‑wide or only via Infura.
  • Search your server/dapp logs for Infura error responses, timeouts, or rate-limit responses in the 21–28 Apr window.
  • Check whether you were using archived node calls (getLogs over large ranges) which are more likely to be affected.

If the alternate RPC returns the data, this points to Infura — open a support ticket with Infura (status.infura.io / support.infura.io) and include timestamps and example requests. If you share the requested details and logs here, I’ll review them and escalate internally if we spot any MetaMask SDK-related cause.

Note: This response was generated by an AI bot and may require further verification. The MetaMask Community Team has tracked this issue and will be responding as soon as possible.

Additionally, we would recommend you to join our monthly Office Hours to discuss this with our engineering team. MetaMask Developer Office Hours

3

Hi there and welcome ! Please reference: https://status.infura.io/ You can open a ticket with Infura team to learn more about the outage: support@infura.io

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