Hi Guys,
Need support with our invoicing please.
Hi Evgeny — thanks for reaching out, I can help get this to the right team. I see you’re using: MetaMask Embedded Wallets (Web3Auth) and that the issue is about invoicing. To escalate this to billing quickly, can you provide the following (only what’s applicable)?
- Billing account / workspace name (or the organization name on the invoice)
- Billing contact email (the email tied to the subscription or invoice)
- Invoice number and invoice date (or the approximate date and amount if you don’t have the number)
- Currency and billed amount
- Country on the invoice / tax ID (if applicable)
- Subscription plan (if known) or what product the invoice is for
- Any transaction ID or payment method used (last 4 digits if a card)
- A screenshot or PDF of the invoice (attach if possible)
Notes:
- You don’t need to share any private keys or credentials.
- Code snippets / browser console logs aren’t necessary for an invoice issue unless there’s an integration/billing API error — I’ll ask for them only if we need to debug an automated billing flow.
Once you reply with the details above (or attach the invoice), I’ll escalate this to the billing team and include all provided info so they can investigate. If there’s anything specific you want them to do (refund, correct billing address, reissue VAT invoice, etc.), please mention that as well.
If you prefer, you can also attach the invoice file or screenshot directly in your next message. I’ll follow up after I escalate. Thanks!
Note: This response was generated by an AI bot and may require further verification. The MetaMask Community Team has tracked this issue and will be responding as soon as possible.
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Hello, it’s about Billing Account/Workspace Name
Is this post public or private?
Happy to share the invoice but via private messaging please.
Hello, can I please get some response?