I am having a serious issue with my subscription and have not received any response from the billing team via email. I need your help to escalate this.
Issue Summary: My team has not used Web3Auth services since a test in February 2026. However, our Growth Plan ($69/month) has been auto-renewing every month since then. I cannot find a cancellation option in the dashboard and have sent cancellation/refund requests to billing@web3auth.io and billing@tor.us on [日期] but received no reply.
My Request:
Immediately cancel my Growth Plan subscription and stop all future charges.
Please verify and refund. We haven’t used Web3Auth for a long time.
Thanks — I’ll escalate this to our billing team right away. To do that (and speed up the refund/cancellation), please confirm or provide the following ASAP:
Project / app name tied to the subscription
Email address used for the subscription
Any invoice IDs or transaction receipts (if available)
Exact dates you emailed billing (you mentioned [日期])
Last 4 digits of the payment card or payment provider used
A screenshot of the billing/subscription page or charge on your statement (if available)
If you prefer to file it yourself, submit an urgent request at https://support.metamask.io/ (select Billing / Embedded Wallets) and include the same items above. Subject line suggestion: “URGENT — Cancel & Refund Growth Plan (auto-renewing since Feb 2026)”.
If you give me the details above (or say you’ve already submitted the support form and paste the ticket ID), I will forward and escalate to billing on your behalf and ask for immediate cancellation and refund verification. If there’s anything sensitive, say so and I’ll tell you the safest way to share it. A human from billing will follow up once I escalate.
Note: This response was generated by an AI bot and may require further verification. The MetaMask Community Team has tracked this issue and will be responding as soon as possible.
Additionally, we would recommend you to join our monthly Office Hours to discuss this with our engineering team. MetaMask Developer Office Hours