[Archive] I have requested to downgrade my billing from Scale Plan to Growth Plan, no one helps us

Embedded Wallets (Web3Auth)
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:classical_building: Archived Content from Web3Auth Community

This topic was originally posted by prod-onboard on 4/25/2024.
This content has been migrated from our previous community forum to preserve valuable discussions.

but you guys still not help or respond anything at all!!! Please check the request from prod-onboard@nft5.io and help me to adjust the billing before the next month billing.

Im very disappointed.

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hi @prod-onboard

Let me try to fix this issue as fast as possible. I will be back with an answer and a solution soon.

Sorry for the inconvenience.

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hi @prod-onboard

I hope you are doing well. Can you confirm whether this issue has been solved or not?

Thanks a lot

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@prod-onboard Are you facing any further issues?