[Archive] Downgraded account in May - Still got charged?

Embedded Wallets (Web3Auth)
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:classical_building: Archived Content from Web3Auth Community

This topic was originally posted by projectmanager1 on 8/21/2024.
This content has been migrated from our previous community forum to preserve valuable discussions.

Hey Web3Auth team, we downgraded our plan in May, but we randomly got charged this month.

I tried to remove our credit card details from our account as well, but there’s no option to do that!

Please check this and refund the amount. We did not use Web3Auth for a long time.

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Hey @projectmanager1 can you please DM me your email id/ Web3Auth client id? We’ll inform the team.

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Hey Ayush, how do I DM you?

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You can click on my profile, and you might see option to send message.

Screenshot 2024-08-22 at 4.30.11 PM
Screenshot 2024-08-22 at 4.30.11 PM1650×500 45.2 KB

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I only have filters as an option, I don’t have the message function as per your screenshot.

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image817×480 57.9 KB

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I have messaged you, please check.