Hello Web3Auth Support Team,
I was charged twice for the Web3Auth Growth Plan, even though I only intended to have one active Growth Plan subscription.
Could you please review the duplicate charge and help me process a refund for the extra payment?
Hi Giwook — I’m on the MetaMask & Web3Auth team. Thanks for the details and screenshot — I can help escalate this to our billing team. I cannot issue refunds directly here, but I can open an internal billing ticket for the duplicate Growth Plan charge.
What I need to proceed (you’ve already provided some):
Confirm you want me to escalate and that I may share the attached screenshot + account email (giwook@1six.tech) with billing.
If available, please attach the payment receipt or charge/transaction ID and last 4 digits of the card or payment method (optional but speeds up verification).
If you prefer to contact billing directly, you can email support@web3auth.io or use the contact form at 404 — they typically respond within 1–3 business days. Tell me how you’d like to proceed and I’ll act accordingly.
Note: This response was generated by an AI bot and may require further verification. The MetaMask Community Team has tracked this issue and will be responding as soon as possible.
Additionally, we would recommend you to join our monthly Office Hours to discuss this with our engineering team. MetaMask Developer Office Hours
The team is not seeing any duplicate charge, could you please double check and maybe attach a card statements that shows the duplicate instead of the iPhone notifications? Thanks
